Appointments System

Doctors and nurses see patients by appointment throughout the day. We offer telephone and some face-to-face appointments. You can pre book an appointment by phoning, going online if you are registered for our online services or calling in at reception. If your problem is urgent, we will offer you a same day telephone appointment with the duty doctor provided there is an appointment slot available. These slots get booked up quickly so please try to call as early as you can to make the appointment. Following the telephone appointment, the Doctor may wish to see you and can invite you in for a face-to-face appointment if appropriate. If we have run out of same day telephone appointments, you will be advised to call 111 or attend a walk in centre. 


Please note that we operate the following appointment lengths:

Doctors 10 minutes

Nurses 15 minutes

Booking the right appointment length and arriving on time will help surgeries run smoothly.



Cancel an Appointment Using The Form (Only if it is more than 24hrs in advance)

Every appointment that you don't cancel costs the NHS £120.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.


Hospital Referrals

If you need to be referred to hospital you will be involved, where possible, in the decision of which hospital you will go to and which specialist you will see.

You will be offered a choice from a selection of local hospitals. You may be able to book your appointment by telephoning a dedicated help line giving you the chance to choose an appointment time that is convenient to you.

For more information on the e-referral service please click here.

Please note: If you change address between being referred and going to hospital, please let the hospital know to make sure they send your appointment to the correct address.

Student Doctors and GP Specialty Trainees

We are involved in training student doctors, student nurses and GP specialty trainees. Student doctors sit in on consultations and go on visits with our doctors. GP specialty trainees are qualified doctors who have already completed their hospital training and are receiving more training to become GPs. They will see patients at the consultation stage.

We will always ask you whether you are willing to have a student doctor or student nurse present. We will understand if you want to see your doctor alone. He or she may sometimes want to video consultations for teaching purposes only. In this case, you would be warned in advance and asked for your written permission. You do not have to agree to having your consultation recorded.


If doctors or nurse practitioners are carrying out research, we may ask you to take part in the research programme.

In these cases, we would always explain the reasons for the research and who would have access to the information. We will ask for your written permission, but you do not have to take part.

Online services via SystmOnline - how to register

To register for online services we require 1 photographic identification to verify your record. Once we have received this reception will register your online account and you will be able to make appointments, request repeat prescriptions and view your online medical health record. If you are unsure which photographic ID is allowed, come to the front desk of reception and enquire as to how to sign up to our online services. Below are some of the services you can access once you are registered.