We are currently reviewing our online appointment booking system and while this is ongoing, you will be unable to book appointments via your online services. We will update you as soon as we can for when this system is back online. Thank you for your patience. 

To register for online services we require 1 photographic identification to verify your record. Once we have received this reception will register your online account and you will be able to make appointments, request repeat prescriptions and view your online medical health record. If you are unsure which photographic ID is allowed, come to the front desk of reception and enquire as to how to sign up to our online services. Below are some of the services you can access once you are registered.  

The NHS App enables users to:

• get health advice using the health A-Z on the NHS website
• find out what to do when they need help urgently using NHS 111 online
• choose their organ donation preferences
• choose whether the NHS uses data for research and planning
• show others the details of their COVID-19 vaccine (or vaccines) when travelling abroad
• find NHS services nearby

Additionally, if you register and prove who you are, you will be able to:

• order repeat prescriptions and view, set or change the pharmacy they want to collect your prescriptions from (EPS nomination).
• view their GP health record securely
• manage first hospital or clinic appointments with a specialist, if they are referred through the NHS e-Referral Service (e-RS)
• sign up for updates about participating in health research

In participating Trusts, patients can access a single view of all their hospital appointments and manage those appointments where appropriate. 

The current core and additional features for hospital referrals and appointments are: 

Core features:

• view referrals and appointments in one place

• see a single point of contact for appointments 

• get supporting information for appointments 

• see past appointments 

Additional features:

• book, change and cancel appointments

• receive notifications and messaging

• complete questionnaires

• see documents

• select paperless preferences

There is a helpful YouTube playlist on how to use the NHS app and the different functionalities it offers. To view, please click here

Alternatively, Systmonline is another service available to book appointments and order prescriptions.

If you are signed up for online services then you should have a username and password for Systmonline, If you cannot remember these reception will be able to print you a copy of them

As of 27th of November the surgery will be changing our online Triage Service from eConsult to AccuRx, we hope this will integrate better with our system and will be a better experience for our patients when communicating with the practice online.