Our dedicated practice team consists of doctors, nurse practitioners, nurses, health practitioners, nurse associates, pharmacists, health care assistants, attached health care professionals, officers, administrative staff and receptionists. Together, we provide a full range of general medical services. All patients registered with the practice can be seen at Porter Brook but our site at the City Campus is only available to students of SHU.

Our mission is to provide a high-quality, accessible service to patients in a welcoming environment where patients and staff feel respected and valued.

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer several clinics and services to promote good health and wellbeing whatever your medical condition.

Porter Brook GP practice takes the prevention and control of infection seriously.

In line with government guidance, the practice has an infection Prevention and Control (IPC) Lead Amie Kay that is responsible for the IPC in the practice.

For IPC questions or concerns please contact this staff member or alternatively the practice manager.

We are excited to announce the launch of our new phone system!

This upgrade provides us with greater flexibility and analytics, helping us better manage our call queues.

Patients will notice new messages and options when calling. We kindly ask that you listen to the full range of options before making a selection.

One of the main changes is the introduction of a callback function. This feature allows patients to keep their place in the queue without staying on hold. By choosing this option, you can hang up, and we will call you back when it's your turn in the queue

Our Social Prescribing Team provides support with social issues that may be affecting your health and wellbeing. 

These may be things such as loneliness, debt, employment, stress,  financial pressures or poor housing.  A Social Prescriber will work with you on a one-to-one basis, supporting you to connect with the services, groups and activities in your local community that can help address some of the challenges and issues that you may be struggling with.

For further information and how to self-refer, please follow this link.

We are excited to introduce a new service for you—your GP's Healing Neighbourhood, powered by the Hero of Health App.

By registering, you'll gain access to your GP surgery’s services, local resources, evidence-based lifestyle education, and health coaching, all available on demand. Connect with fellow neighbours, engage in healthy habits,

and take steps to transform your health.

Join your Porter Brook Healing Neighbourhood and transform your health with the support of your neighbours!

Download the Hero Of Health App with the registration code viv506. This app is backed by your local GPs and health resources.

You can download the app for both Android and iOS via the link below:

Android: https://play.google.com/store/apps/details?id=com.heroofhealth.hoh_flutter&pcampaignid=web_share

IOS: https://apps.apple.com/gb/app/hero-of-health/id6479957354

PHARMACY FIRST

Need healthcare advice? Access support and NHS medicines for seven common health conditions directly from your local pharmacy through the Pharmacy First service.

Your local pharmacist is an expert in medicines and managing minor illnesses. Where additional support is needed, you'll be directed to your GP or A&E.

Find which of your local pharmacies are offering the new Pharmacy First service on the NHS website: https://bit.ly/3vPV09F

A DNA is someone who DID NOT ATTEND an appointment at the surgery and did not tell us beforehand so we could cancel the appointment and offer it to another patient. 

In the past 7 days, we've had 67 patients who have not attended their appointment. This has equated to approximately 17 wasted clinical and non-clinical hours.

DNAs are a problem for the NHS and research shows that across the UK around 13 million GP appointments and 6 million practice nurse appointments are missed each year.

Please ensure you contact our reception team and cancel your appointment if you are no longer able to attend.

The doors open at 08:20AM.

The telephone lines open at 08:30AM Monday to Friday.

The sample cut off is 12:00PM.