From 1st October 2025, our practice will be using a new online system called SystmConnect for routine, medication and administrative requests. These requests shall move solely to online allowing our telephone lines to remain open for urgent acute appointments.

We are committed to offering online access as it reduces congestion on the telephone lines, enhances responsiveness and helps us manage the high volume of appointment requests we receive at Porter Brook Medical Centre and Student Health at SHU. Please see the FAQs below to find out more.

What is the new system?

SystmConnect is provided by a company called TPP, one of the biggest software developers for GP practices. However, you don't need to worry about the name as the system will integrate seamlessly from our website.

How will I access it?

You will be able to access it via the NHS App, this will allow you to complete the form efficiently by auto populating your information from the NHS App. We encourage all patients to use the NHS App for access as this also has many other benefits. SystmConnect forms will also be integrated into our website. For more information on the NHS App, please click here

Is it difficult to use?

The forms are easy to access and intuitive to complete, with simple questions to guide you to the most appropriate care pathway.

Will an account be needed for this new system?

No, an account is not required. However, we encourage you to use the NHS App and if you have an NHS login or SystmOnline account, you can use it to pre-populate your details when filling out a form.

Will this change the practice website?

Our website address will remain the same. However, we will need to change some of the options to ensure clear navigation and easy access to the forms.

Can I submit a request for a relative / child etc?

Yes, you will be able to submit a form on someone else's behalf. There is an option within the form to indicate this. 

What if I (or a relative) can't use online services?

We are confident that SystmConnect will be easy to use for all our patients. However, if someone is unable to use online services, please call us. A member of our reception team can complete a form on your behalf or guide you to the most appropriate service.

What services will be available through the new system?

The online service will be for routine requests. These are non-urgent health concerns and reviews. Please ask yourself the following questions when completing a form:

• Is it an existing health issue that we already know about?
• Have you used over the counter medication or the Pharmacy First service?
• Are there multiple problems you wish to discuss?

If you have answered "Yes" to all of these, then you need a routine appointment.

Medication

Medication reviews

Non-repeat requests - if you have not discussed your medical condition with a clinician, we may not be able to prescribe the medication requested.

Out of stock Medication

Administration

Requests for government forms, information and letters.

Will I be able to get some help from the practice if I have problems with the system?

Yes, our reception staff are here to help you with all queries and will guide you through the online system. We will also have availability within the practice for patients to complete a form in house.

We will continue to ask that all urgent acute issues are telephoned through to us.

NHS App 

The NHS App allows you to access a range of healthcare websites with one set of log in details. Alongside accessing the SystmConnect appointment booking system, you can:

• Order repeat prescriptions
• Get health information and advice
• View your health record securely
• View test results
• View your NHS number

For more information on how to set up your NHS App account, please visit here

SystmOnline - how to register

To register for online services, we require photographic identification to verify your record. Once we have received this, reception will register your online account and you will be able to make appointments, request repeat prescriptions and view your online medical health record. If you are unsure which photographic ID is allowed, come to the front desk of reception and enquire as to how to sign up to our online services. 

Before you submit a triage form, you may not need to speak to a GP as you can get over the counter medication for minor illnesses through your local Pharmacist. Please see some information below regarding where to find medication through the Sheffield Minor Ailements Scheme. 

Community Pharmacist Information

Useful information about your community pharmacist

Some useful information to consider before contacting your GP about the Sheffield Minor Ailments Scheme and access to medicines that can be bought over the counter.

Sheffield Minor Ailments Scheme

Your community pharmacist is a highly trained healthcare professional who can provide expert, confidential advice on common illnesses and provide effective over the counter medicines to treat them.

The cost to the NHS of prescribing medications that can be purchased inexpensively over the counter is enormous. For that reason, paracetamol, cold remedies, muscle rubs, vitamin and mineral supplements such as vitamin D, and hay fever medication are no longer prescribed by your GP. To learn more, click on the link below.

Treatments available over the counter (sheffieldccg.nhs.uk)

Many community pharmacies in Sheffield offer advice and treatment for minor ailments list below via the Minor Ailments Scheme (MAS). If you are exempt from prescription charges, these treatments will be free. All Pharmacies have a consultation area where you can speak to the pharmacist privately. You don’t need an appointment, and many are open during the evening and weekends.

List of ailments the Community Pharmacist can help with:

For more information, speak to your local pharmacy team.