Appointments at Student Health
No need to queue on the phone or at reception... a new, convenient and easy way to access our services, coming October 2025.
From 1st October 2025, our practice will be using a new online system called SystmConnect for routine, medication and administrative requests. These requests shall move solely to online allowing our telephone lines to remain open for urgent acute appointments.
We are committed to offering online access as it reduces congestion on the telephone lines, enhances responsiveness and helps us manage the high volume of appointment requests we receive at Porter Brook Medical Centre and Student Health at SHU. Please see the FAQs below to find out more.
What is the new system?
SystmConnect is provided by a company called TPP, one of the biggest software developers for GP practices. However, you don't need to worry about the name as the system will integrate seamlessly from our website.
How will I access it?
You will be able to access it via the NHS App, this will allow you to complete the form efficiently by auto populating your information from the NHS App. We encourage all patients to use the NHS App for access as this also has many other benefits. SystmConnect forms will also be integrated into our website. For more information on the NHS App, please click here
Is it difficult to use?
The forms are easy to access and intuitive to complete, with simple questions to guide you to the most appropriate care pathway.
Will an account be needed for this new system?
No, an account is not required. However, we encourage you to use the NHS App and if you have an NHS login or SystmOnline account, you can use it to pre-populate your details when filling out a form.
Will this change the practice website?
Our website address will remain the same. However, we will need to change some of the options to ensure clear navigation and easy access to the forms.
Can I submit a request for a relative / child etc?
Yes, you will be able to submit a form on someone else's behalf. There is an option within the form to indicate this.
What if I (or a relative) can't use online services?
We are confident that SystmConnect will be easy to use for all our patients. However, if someone is unable to use online services, please call us. A member of our reception team can complete a form on your behalf or guide you to the most appropriate service.
What services will be available through the new system?
The online service will be for routine requests. These are non-urgent health concerns and reviews. Please ask yourself the following questions when completing a form:
- Is it an existing health issue that we already know about?
- Have you used over the counter medication or the Pharmacy First service?
- Are there multiple problems you wish to discuss?
If you have answered "Yes" to all of these, then you need a routine appointment.
Medication
Medication reviews
Non-repeat requests - if you have not discussed your medical condition with a clinician, we may not be able to prescribe the medication requested.
Out of stock Medication
Administration
Requests for government forms, information and letters.
Will I be able to get some help from the practice if I have problems with the system?
Yes, our reception staff are here to help you with all queries and will guide you through the online system. We will also have availability within the practice for patients to complete a form in house.
We will continue to ask that all urgent acute issues are telephoned through to us.
Appointments System
Doctors and nurses will see patients by appointment throughout the day. You can pre book an appointment by phoning 0114 263 6100 or visit our surgery and speak to a member of our reception team.
If your problem is urgent we will offer you a same day telephone appointment with the duty doctor. These slots get booked up quickly so please try to call as early as you can to make the appointment. Following the telephone appointmen the Doctor may wish to see you and can invite you in for a face to face appointment if appropriate. If we have run out of same day telephone appointments you will be advised to call 111 or attend a walk in centre.
Systmonline is another service available to book appointments and order prescriptions.
Please note that we operate the following appointment lengths:
Doctors 10 minutes
Nurses 15 minutes
Booking the right appointment length and arriving on time will help surgeries run smoothly.
PATIENTS ARRIVING MORE THAN 10 MINUTES LATE FOR AN APPOINTMENT WILL NOT BEEN SEEN
Cancel an Appointment Using The Form
Every appointment that you don't cancel costs the NHS £120.
It is important that you inform the reception staff if you are unable to attend your appointment. This will allow that appointment to be offered to another patient. Frequent missed appointments may lead to a letter being sent out to you and possible removal from the practice.
Interpreter
If you require an interpreter for an appointment, please notify the receptionist and they will arrange this for you. The interpreter can either come to the appointment with you or can be over the phone in your appointment with the clinician.
Hospital Referrals
If you need to be referred to hospital you will be involved, where possible, in the decision of which hospital you will go to and which specialist you will see.
You will be offered a choice from a selection of local hospitals. You may be able to book your appointment by telephoning a dedicated help line, giving you the chance to choose an appointment time that is convenient to you.
For more information on the e-referral service please click here.
Please note: If you change address between being referred and going to hospital, please let the hospital know to make sure they send your appointment to the correct address.
Student Doctors and GP Specialty Trainees
We are involved in training student doctors, student nurses and GP specialty trainees. Student doctors sit in on consultations and go on visits with our doctors. GP specialty trainees are qualified doctors who have already completed their hospital training and are receiving more training to become GPs. They will see patients at the consultation stage.
We will always ask you whether you are willing to have a student doctor or student nurse present. We will understand if you want to see your doctor alone.
Page created: 16 November 2022