Healthwatch Sheffield collect consumer feedback about health services in the city. This includes (but is not limited to) GPs, dentists, opticians, pharmacies and social care services (e.g. residential homes, personal budgets and care at home services etc).

Care Quality Commission (CQC) is the independent regulator of all adult health and social care in England.

The Patient Services Team (PST) allows patients, relatives and carers to raise concerns and make complaints. The PST are knowledgeable and experienced in handling patients’ concerns and have overall responsibility for ensuring responses to complaints are co-ordinated effectively and efficiently.